Last updated: 13 October 2026
This Privacy Policy explains how Taihe Kang International Co., Ltd. (“THK Cutters”, “we”, “us”) collects and uses personal information when you visit thkcutters.com or contact us. We are a manufacturer of cutting and crimping tools in Taiwan, and our website is intended for business customers.
1. Who we are
Taihe Kang International Co., Ltd. (THK Cutters)
No. 56, Ln. 577, Sec. 1, Fengshi Rd., Fengyuan Dist., Taichung City 420, Taiwan
Email: sales@thkcutters.com
2. Information we collect
When you send a quote request or contact us, we collect the information you provide, such as your name, company name, business email, phone / WhatsApp number, country, products of interest, model numbers, estimated quantity, inquiry type and your message.
When you email us or message us on WhatsApp, we receive your email address or phone number and the content of your message.
When you browse our website, we collect limited technical and usage information through Google Analytics (see section 4), such as pages visited, approximate location (country/city), device and browser type, and how you arrived at our site.
We do not sell products online on this website and do not collect payment card information.
3. How we use your information
We use your information only to:
– reply to your inquiry and send quotations, catalogs and samples information;
– communicate with you about orders, OEM / private label projects and after-sales service;
– understand how visitors use our website so we can improve it;
– keep our website secure and prevent spam or abuse.
We may follow up once or twice about an inquiry you sent. You can ask us to stop at any time.
Legal basis (for visitors in the EU/UK): we process inquiry data to take steps at your request before entering into a contract and for our legitimate interest in responding to business inquiries; website analytics are based on your consent where required by law.
4. Cookies and analytics
We use Google Analytics 4 to understand website traffic. Google Analytics uses cookies (for example _ga) to distinguish visitors and may process your IP address to estimate your general location. We use this information only in aggregate. You can block cookies in your browser settings or install the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Our website also loads fonts from Google Fonts, which means your browser connects to Google servers and shares your IP address with Google.
5. Service providers
We share personal information only with service providers that help us run our website and communicate with customers:
– Hostinger – website hosting and business email
– Cloudflare – domain, DNS and email routing
– Google – Google Analytics, Google Fonts and email (Gmail)
– WhatsApp (Meta) – if you choose to contact us via WhatsApp
These providers may process data outside your country, including in the United States. We do not sell or rent your personal information to anyone.
6. How long we keep your information
We keep inquiry and business correspondence for as long as needed to handle your inquiry and our business relationship, and for up to 5 years after our last contact for record-keeping, unless you ask us to delete it earlier or the law requires us to keep it longer. Analytics data is retained for 14 months.
7. Your rights
You may ask us to access, correct or delete your personal information, or to stop contacting you. Visitors in the EU/UK also have the right to object to or restrict processing, to data portability, and to lodge a complaint with their local data protection authority. To make a request, email sales@thkcutters.com. We will reply within 30 days.
8. Security
We use reasonable technical and organisational measures to protect your information, including HTTPS encryption on our website. No method of transmission over the internet is completely secure.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed.
10. Contact
Questions about this policy: sales@thkcutters.com
